MTN OTP *****

I was the victim of an OTP **** where the perpetrators racked up a huge bill on my account via the MTN app. I reported this immediately to MTN as well as their ***** department expecting the investigation to be quick and favourable on my behalf. Nearly two months later my bank account has been debited with the huge amount racked up by the perpetrators. Upon enquiring with MTN I was informed that the case was still under investigation. I was also informed that this has happened to other MTN customers and, in some cases, the responsibility has been placed on the customer. Firstly, I find it very disturbing and un-transparent that MTN has an app that is so susceptible to ********** activity and has done nothing to rectify it or inform their customers. Secondly, it is beyond belief that an investigation can still be ongoing for nearly two months without an communication to the customer about progress. Thirdly, I find it callous that MTN would dare blame the customer for being a victim of this type of *****. If more than one person has been victimised then clearly the fault is with your systems and this can happen again. Should the investigation not be found in my favour I will be submitting a complaint to ICASA as well as ending my twenty year relationship with MTN.