MTN Order

I placed an order for a data contract deal on the 30/11/2020 and I got an email stating that my credit check was approved and I needed to speak to an agent to wrap up my order. The one consultant even checked and confirmed my delivery address. I have been trying to get through to the online department for weeks and weeks and i'm just sent from department to department with nothing being done! I even went to two different MTN Direct stores and I was not able to be helped. I even logged TWO complaints online with ZERO call back. I am really frustrated with the poor service. I even opted to place the order online as i thought its safer rather than going into the store.