NG
Nirvaan G
1 reviews | Active since Oct 2016
13 May 2019, 13:26
MTN OR Tambo Not interested to do business
I walked in the office around 1310 Sunday 12 May 2019. The officer who dealt with me was at the extreme right facing me. He did his best to ignore me Also he was only interested to sell the tourist Statrter Pack, Disgusted I left the office He was unaware that a group of friends accompanying me with their families, 33 persons went to our hotel in Sandton. We were able to each purchase FreeMe packages. MTN better request your employees to treat customers with a tiny bit of effort.
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MTN South Africa's replyOfficial
14 May 2019, 09:53Good day Nirvaan
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store.
This matter has been escalated to the management team of The MTN O R Tambo store for urgent attention. We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store.
This matter has been escalated to the management team of The MTN O R Tambo store for urgent attention. We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply14 May 2019, 09:53
Official
Good day Nirvaan
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store.
This matter has been escalated to the management team of The MTN O R Tambo store for urgent attention. We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store.
This matter has been escalated to the management team of The MTN O R Tambo store for urgent attention. We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team