RN
Roxanne N
1 reviews | Active since Jan 2018
26 Apr 2019, 13:51
MTN or all cell providers are *****
They speak such lies about the no more data expiry...Alot of people may not complain but the new act states that there should be no expiry date on data bcoz we as customers are paying for it and we should use it how we pls...I was in store 2day 2 buy a small bundle 2 add on coz a message came last nyt 2 say I got 48hrs b4 da bundle expires so I can add on....Gosh I just wasted R29..It did nothing.This is terrible bcoz data is a big thing these days and 2 be ****** by huge company's like this esp when we dealing wud them over years...Disgusting
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MTN South Africa's replyOfficial
29 Apr 2019, 14:32Good day
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
At 90% of your data depletion the network is setup to send a message to all MTN customer informing them of the rates change in case they do not load more data bundles. At out of bundle rate you will be charged per megabyte unlike as per bundle rate. It is common practice to inform customers of out of bundle rate since it is charged differently. We thus encourage our customer to purchase bundles as it is more cost effective.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
At 90% of your data depletion the network is setup to send a message to all MTN customer informing them of the rates change in case they do not load more data bundles. At out of bundle rate you will be charged per megabyte unlike as per bundle rate. It is common practice to inform customers of out of bundle rate since it is charged differently. We thus encourage our customer to purchase bundles as it is more cost effective.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply29 Apr 2019, 14:32
Official
Good day
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
At 90% of your data depletion the network is setup to send a message to all MTN customer informing them of the rates change in case they do not load more data bundles. At out of bundle rate you will be charged per megabyte unlike as per bundle rate. It is common practice to inform customers of out of bundle rate since it is charged differently. We thus encourage our customer to purchase bundles as it is more cost effective.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
At 90% of your data depletion the network is setup to send a message to all MTN customer informing them of the rates change in case they do not load more data bundles. At out of bundle rate you will be charged per megabyte unlike as per bundle rate. It is common practice to inform customers of out of bundle rate since it is charged differently. We thus encourage our customer to purchase bundles as it is more cost effective.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team