MTN OPT OUT OF DATA AIRTIME USE

Its been 2 weeks of loading airtime with MTN deducting it all due to the (OOB) service. I've opted out multiple times as per the call centres procedures, but still MTN charges me at out of bundle rates. Even though I still have 250mb bundle available.

Shocking "support" from your champions that clearly has no proper phone etiquette, we are the customer, and some of us have more technological savvy than a glorified teleprompter reader?

Sort this **** out, and refund what you took without my permission. In my books, thats called *****ing.

*** R100 29/02/20 R80

Awaiting your prompt response