MTN opening ********** contracts using your & my particulars definitely tends to be the norm these days.

I innocently post the below complaint concerning MTN -South Africa on 14th September 2022. I’m STILL yet to hear from MTN.

MTN - South Africa with ********** deals. I’ve had a 24 month contract with MTN since April 1995, 27 years with my original number. Earlier this year I was off work rather ill and due to medical expenses I could not afford my 7th March 2022 instalment. I contact MTN and explained the circumstances and that “I understand if they suspend my number while I was in arrears”, my number was suspended. In early April 2022 I settled my March 2022 instalment. When I received my statement at the end of March 2022, someone else has taken out a ********** phone contact using my particulars (MTN now expected me to pay for both my instalment as well as the ********** contract). I guess it was late March/ early April 2022 I received a call from a woman from some courier company, to inform me that “they shall be delivering my new iPhone 13 to my home address. I personally have to receive it (I can’t have my wife or kids sign for it on my behalf). I informed her that “I have not ordered a new phone and that my contact only expires in November 2022”. I asked “what address they are supposed to be delivering this iPhone to as apparently it’s my home address”. The address the couriers had was No X , Mitchel Street, Ballito. I reside in Sandton, Johannesburg. I didn’t divulge my address to this courier company but I informed them that “I don’t even reside in KZN Province, and that I’m currently at home and it isn’t in KZN”. When I received my March 2022 statement at the end of March 22, this new iPhone and the contract have been added to my account and my address has been changed on the invoice to “No X, Mitchell Street, Bryanston, 4399. The area code “4399 is Ballito, KZN”. I have made numerous called as well as Emails to MTN ***** DEPARTMENT. I was issued a Reference Number in April 2022 after furnishing The ***** Department with an affidavit, copies of my ID and all the relevant documents they request, and I was reconnected in April. End of April 2022, the same story. Invoiced for both my phone contract as well as ********** contract. I contact MTN ***** Department once again with my reference number and was reconnected. End of May 2022 was the same story as above and charged for ********** phone. I HAVE BEEN PAYING “MY” INSTALMENT PRIOR TO DUE DATE EVERY MONTH INCLUDING THE LATEST STATEMENT DATED 28th August 2022”. My number has now been suspended for over THREE MONTHS, as I refuse to pay nothing towards this ********** phone.

There has been NO communication from MTN despite me sending them Emails and phoning their ***** department.

I guarantee this is an inside job considering my address and so on have been altered on the statements to a NON-Existent Address, there is NO “Mitchell Street” in Bryanston, Sandton and “4399” definitely is NOT the area code for Bryanston.

It sounds as though a number of people are having similar problems WITH “MTN”. I guess a few MTN employees have a good job on the sideline selling ********** phones: THINK TWICE BEFORE TAKING OUT A CONTRACT WITH MTN - South Africa.