MTN ONLY EARNS MONEY BY KEEPING PEOPLE ON HOLD

<p>I have had no end of trouble with my MTN contract. I have now been trying for almost an hour to cancel my contract and have been on hold - listening to ****py tinned music - twice for in excess of 15 minutes per call.</p> <p>I took the contract out over eight years ago. Never missed a payment. ALL I WANT TO DO IS TRANSFER THE CONTRACT INTO MY SON'S NAME .... BUT ADAM & EVE HAVEN'T GIVEN THEIR PERMISSION SO THE CONTRACT CAN'T BE TRANSFERRED OR CANCELLED.</p> <p> </p> <p>My son lives in a city two hours flight from me. He came home to see me after I had undergone surgery. I am on forced bed rest. He went too an MTN Store in JHB with all the documentation. But, he lives in PE so they said it would be easier for him to change everything in PE as he has 'ALL THE RELEVANT DOCUMENTS WITH HIM'.</p> <p> </p> <p>In PE ... MTN insists I come to the store with him. He explains that I live in JHB and he lives in PE ... etcetera etcetera. So they tell him to tell me to call and speak to a person in the call centre. ARE YOU CRAZY??????????????????????</p> <p> </p> <p>First they tell him: She must dial 808. He says: 808 - they say yes, only 808.</p> <p> </p> <p>Well it's 083 808. AND NOW I'VE BEEN ON THE PHONE FOR 40 MINUTES. The woman sweetly says: if your call gets cut off, you'll just have to phone again.</p> <p> </p> <p>BUT I'M NOT CALLING FROM AN MTN PHONE SO IT'S COSTING ME MONEY</p>