Mtn only cares when you sign a contract with them

I took my phone Hisense H30 to MTN in benoni lakeside on the 6 January 2020 as it needed to be repaired [Screen] . I was told that it would take some time due to the fact that suppliers we closed due to the December holidays and I understood that.

What frustrated me was the fact that there was no form of communication from the onset as I was the one that had to call after 3 weeks of having taken it in and was told that it was on its way back to me [early February 2020].

The whole of February no communication at all, up until mid March I decided to call again and find out what the hold was, only to be told that my handset was lost in transit and I as the client had to do my own follow up with the courier company to find out who would be accountable for the loss, even then MTN was standing aside and not assisting me in any way.

I eventually decided to go to the store and spoke to Sherly who said that the phone will be delivered but up until today, I don't have the phone nor any communication from anyone at MTN

As a client, am I supposed to continue paying for a device I don't even have with me, while MTN still to this day, gives me ****py service

Now I m told it will be delivered to the store which was 7days ago but it hasn't been delivered , why must I wait for the head office to delivery the new fone. Yet MTN stores have the same fone that must be delivered?

Tomorrow I want my fone I can't be on lockdown without my fone.