MTN Online Upgrades Stay away

App**** for an upgrade via the internet for convenience. First get an SMS stating busy with my credit check then get SMS credit check is declined then SMS stating credit check is on hold. Then SMS need documents but no contact details or e-mail address is provided. Turns out MTN outsorce it to Mondo. So first waste my time calling MTN customer care waiting forever to get through then be told cant do anything because it is Mondo. Finally get the documents to Mondo then again get SMS it has been submitted the credit check is on hold. I have been a MTN customer since 1998 same number same bank account. I app**** online on the MTN site not the Mondo (useless) site. Been waiting for 2 weeks with no proper communication on what the status or problem is. Online = convenience. In this case it is more of a hassle than just going in store...or just cancelling and go to another provider.