MTN Online Upgrade- don't do it!!

My husband did an Online upgrade on 24 May

We heard nothing further

On 4 June I logged a call with Customer Care They sent an SMS to my husband, The handsets were reserved but that they were awaiting approval of the contract (I assume my credit check?)

We heard nothing further

On the 10, 16 and 17 June I sent follow-up replies on my ticket

At some point we received a notification sms advising that the order had failed

Have no clue what it means, no explanation, nothing!

On 17 June I spent 5.5 hours on various calls with MTN, DSV and Mondo I was pushed from one call centre to the next and back again with no-one able to help me I was told Online Upgrades don't have a department and that I needed to wait for the phones to come and then send them back and cancel and redo the transaction with a real person I was told to go to retentions and cancel the upgrade I was told that the handsets were with DSV and I must contact them I was told its an online upgrade and no-one can cancel or help me

Finally I got someone willing to help. She did a whole new upgrade on the phone with me and said that the credit check would take 3 days and then the handsets would go out on delivery, altogether about 7-10 working days

Waited a week and a half and followed -up and called MTN and Mondo and no-one knows this lady, but I was helped by a lady called Amanda from Mondo who said I needed to go in-store to change my physical address as my Gauteng address was still on the system and that's why they have been unable to deliver the handsets

I went into a store and changed my address. They offered to do the upgrade instore but when they went online the account is not available for upgrade as it says there are handsets out on delivery

Once they changed the address I called DSV (cause the system says the handsets are out on delivery right!), so DSV take my ID and say they have nothing from Mondo or MTN for me

I called Mondo back and was given a different DSV number and 2 reference numbers (these are the same reference numbers that 'fsiled' No surprise there, they have no reference numbers like that and no parcels from MTN or Mondo under my ID number

I called Mondo back again and spoke to a friendly gent named Albertus who was going to send an email to DSV with the phone references and my correct address so that they could deliver the phones

Just before closing I thought I'd better give them a call to see that they received the Email and that they would be organising the delivery of the handsets (because they have been reserved you know, and I can't upgrade instore because the handsets are "out on delivery"). Shockingly DSV still had no knowledge of any packages for me under my ID number

I've logged tickets, made hundreds of calls and spoke to a delightful bot on Mondos completely useless Whatsapp system who told me that Mondos didn't do the upgrade but SADMIN did it. I've Googled SADMIN, they don't seem to exist. Who is SADMIN!!

I went in store to speak to a flesh and blood person who also was unable to help me

I have now decided to cancel my whole contract not just the upgrade. I called 135 3 times this afternoon I'm on hold for over 18 minutes each time and then promptly cut off

If anyone at MTN ever bothers to read this, a little help would be appreciated