MTN Online Upgrade Device Never Recieved

I upgraded my MTN contract online on the 10th of Jan 2021 and was subsequently sent an e-mail stating that my application was succesful and that details will follow. I never recieved anything further, not an e-mail, no tracking number, no phone call. I tried to follow up with customer care and after being on hold for a ridiculously long time, I was told that they could not help me and I had to dial a different number that deals with online orders only. Once I finally got hold of someone at online orders I was told that the reason I had not receievd feedback was because the device I ordered is out of stock and the order is accordingly on hold. A week later, I followed up again and a different person told me that the device was never out of stock, they will follow up on my order and someone from the warehouse will contact me. Needless to say nobody has contacted me and there is just no answer when I call the online orders number. And just to make things interesting, when I try login to my MTN online profile it prompts me that there are no users registered on their systsem with that info, being my MTN cellphone number that I logged in with for my online upgrade? I am definetely going to cancel my contract and move to a different network, that is if I can get hold of them ofco****...