MTN online upgrade

I app**** for an online contract upgrade on Mon, Sep 14. I provided all info and selected the device and package i would like to upgrade to. The expectation was that device would be sent to me. I received no response for a week. i followed up via mail, telephone, social media, almost second day. I got no luck or joy and was just told its being reviewed and someone will come back.

No one came back. This went on for about a month. It is really unacceptable that a online upgrade can be such a mess and take so long. Escpecially in this time where we want to stay home as much and do as much online as possible.

I have now decided to move Providers after about 20 years with MTN.

Very poor service indeed.