*** - MTN Online Unprofessional Conduct!

I app**** for a contract through MTN Online with the clear intention of registering it under my business account. However, I was called from their number, ***, and told that they only process contracts for personal accounts. When I insisted that the contract must be on my business account, the representative abruptly ended the call.

This level of service is unacceptable, especially from a company of MTN’s stature. Dropping calls instead of addressing customer concerns demonstrates a lack of professionalism and respect for clients. MTN should review its policies and train its representatives to handle such situations appropriately to avoid alienating customers. The company must prioritize customer needs and offer more flexible account options, including business accounts, to maintain its reputation and competitiveness.