MTN online, the worst customer service.

It's been a month now since I ordered the month to month home router online and it was never delivered to me because apparently the agent that was helping me made a mistake on the form with the names and now the names do not match my ID. I have been trying to call them and each time would be told it is not their department that works with complaints. I even sent them a message on Facebook to try to get them to assist me, yet nothing has ever been done. It's the 15th soon and they will be wanting to debit the money for something that I do not have and never used. I went to their branch two weeks ago to cancel this contract and request a refund and they said I will have to wait for the router to get back to their warehouse since it was still with the delivery company, which I don't know what it has to do with me. I want my money so I can get a better deal somewhere else.