Mtn online terrible service

I saw the Black Friday special of Mtn online, R299pm for 100Gb a special that was only available online, I’ve left my details to be contacted, after numerous emails to customer care, a consultant eventually contacted me, just to inform me that since I had a contract with Mtn before, my profile is on Helios and not iLula, she only has access to iLula and not Helios, a consultant with Helios access will be in contact with me, i never received a call from a consultant up until today, i have however received a message on the day the Black Friday specials ended, that I haven’t met their Credit Criteria, how? When no one contacted me for my information? I didn’t submit any paperwork, how was the creditvetting processed? This service was pathetic, and that special was only available online.I want MTN to do a decent job and show me proof that I was declined, if not then I want that Black Friday special.