MTN Online Store - What a Disappointment

My MTN Online Store experience was pathetic. It appears as though MTN does not realise that customers who generally choose to go the online route do so in order to avoid call centres and store queues... You end up doing at least one of them anyway.

It transpires they completely failed to process the contract upgrade and delivery. They were out of stock and decided it best to just ignore the order completely. No correspondence. Inevitably being forced to phone a call centre to try and find out what is going on... And then the standard experience. No agent can help. No one knows what is going on. Even though I have a confirmation email no one can trace what my order even was. Each call centre agent requires you to phone another department (without any option to transfer you to the correct department). Each time having to verify who I am. From Customer Service (the inability of this department to sort a basic upgrade query goes beyond me), referred to Sales, to MTN Direct and I do not even know where else. Hours wasted on the phone when the point of online is speed and efficiency.

I'd rather recommend you cancel the online upgrade service completely and force your customers to go into a store. Went from impressed that I can upgrade in the comfort of my own home to seriously frustrated and disappointed.