MTN online store is pathetic

I ordered a phone from the MTN online store because I thought this would be efficient. Was told the phone would be delivered in 5-7 working days.

Two weeks have since passed. The online store did not ever communicate with me during this time. I have been enquiring.

Was finally told that the order had been cancelled by the warehouse.

My sim card is still on contract and i want to go back to prepaid, this i am now told can't be done as the order has not been cancelled, when i spoke to a consultant named Rose she said this was done.

I have now received a bill for my contract. I cannot and will not pay for a phone I do not have.

I am annoyed and would like to never deal with MTN is my life. After my sim card is changed to prepaid i will move to a network that knows customer service and isn't tardy.