1 reviews | Active since Jun 2016
MTN online store ***********
Have been trying over a month now to open an account through the online store. Nobody phones back. Tried to go do it in store, got informed that I already had an active application and have to phone the online store to can cancel the application before I can do it in store. Phoned online, they said they don't need to cancel it they will just help me on the phone. Had to give all my details again, after which I got told someone will phone me. No phone call since.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Online supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Online supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,