1 reviews | Active since Mar 2015
MTN Online Store and MTN disconnect!
I bought a Pay As You Go cellphone on Tuesday 17/03/2015 via the MTN Store website (order number ***) with courier delivery. I received a confirmation email and the money was deducted from my credit card.<br> <br> The site said to give it 48 hours before I could get tracking info regarding delivery.<br> <br> On Friday 20 March 2015 I tried to get tracking details with no luck. I phoned MTN and got a big surprise! The operator told me that his system shows something went wrong with the payment and there is an error showing on his system. He told me to contact my bank! <br> <br> I told him I received a confirmation email and that the money has been paid. Then he tells me he will have to ask a technician to look at the issue on the website. This will take a further 2 working days! <br> <br> How utterly unbelievable that a company such as MTN does not have a working website for online orders that actually works! <br> <br> On top of this, I was asked for my phone number! The operator at the call center could not even see my MTN cell number (from which I was making the call) on his screen! How bad are their systems?
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***