MTN online shop is a ****

This is now becoming worrisome. I have placed an order on the MTN website, I app**** for a home starter Month to Month + Home Router. Paid R286 online and the reference number for that order/payment is MTNPC***R8P***2. I have logged calls and I am working with MTN only on emails since when I call the number ***, no one in MTN is able to find my order nr. ***. I got fortunate when one of the customer service consultant listened to me and advised that all online orders are handled by Mondo. I spoke to someone who could not find my order but also checked on the dashboar and advised I will be called, I was never called. I followed up days later, only to be called by someone offering me something else and I told them I have already placed my order, all I needed was to know when it will be delivered? Now, this same order was cancelled on the 6th of September by the same rude person that wanted to sell me something else. Now, I keep on sending emails and calling MTN with my order not found. When I ask to be transferred to Mondo, the phone is always cut. I have two tickets: Ticket [#***] and [#***]. On one of the calls with Mondo, I was given this number to call and told this is where my order is: *** and a lady told me it is not with them and I need to call ***. How much airtime to I need to have for someone to know what is going on? How long does it take for MTN to refund monies for orders that are not fulfilled from your website? Can my money be sent back to my account as I have also emailed my bank statement to Anati? Does MTN call customers to understand what is going on will I be told all the time that I place orders that are canceled in May, June and September but not mentioning the order that I am querying for August?