RB
Ryan B
1 reviews | Active since Apr 2014
10 Mar 2016, 16:51
MTN ONLINE SHOP DOES NOT RESPOND
I logged an online request about a new contract on the MTN Direct website on Sat 5 Mar. I received an automated message the same day but have not heard anything further. I tried calling and waited for over 10 minutes and eventually gave up. MTN obviously do not want new paying customers.
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Replies (1)
MTN South Africa's replyOfficial
15 Mar 2016, 16:52Hello ryanbern15,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN Direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN Direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply15 Mar 2016, 16:52
Official
Hello ryanbern15,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN Direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN Direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***