MTN online shop and Rewardsco/Mondo incompetence

On 1st June I app**** on the MTN website for a contract. I was later contacted by a representative claiming to be from MTN. She went through all the T&Cs of the contract and then my application was sent for vetting. She informed me that they would come back to me by latest the next morning with feedback from the vetting department. Never heard from them at all. After contacting MTN several times, they told me the application was pending and that somebody would be in contact. By 8th June,, nobody had contacted me and my application was still pending. I was informed that I must contact Rewardsco/Mondo as they are the agent's for MTN's online shop. When the agent phoned on the 1st, she claimed to be from MTN but in actual fact she is from RewardsCo/Mondo which was a misrepresentation. Furthermore, I've now cancelled the application due to the poor customer services and MTN still have the application as pending. I contacted Mondo and they told me it takes 7 to 14 working days for the application to be cancelled as they log a ticket on MTNs system and then Mondo wait feedback from MTN. Online process is supposed to make things easier and quicker not longer and inconvenience your customers. Guess MTN missed the memo and don't value customers. I never had this issue with Vodacom online.