MTN Online SHOP

MTN Online Shop, worst experiences I ever had with them. In August 2018 I had a similar experience than the current one, but decided to give them the benefit of the doubt prior to the current incident. I placed my online order on the 28th February 2019, reference number ********** 14. On the 1st March 2019 I received the required sms’s that my contract had been upgraded. To date I haven’t received my handset ordered with the upgrade. Contacted customer care on the 7th March 2019, first consultant agreed upgrade was processed on the 1st March 2019 and thus my handset must be with the courier service. The consultant whilst I was online contacted the courier service but could not get hold of them and gave me their number. I contacted the courier service but after holding 45 minutes I ****ed the call and e-mailed them. Within 10 minutes after the e-mail I received a call from the courier company, advising me that my handset is not with them yet and I should contact MTN again. I contacted MTN customer service again, this time the second consultant said he cannot locate my order and provided me with the e-mail address, ********** as the online shop does not have a direct contact number. I e-mailed them and explained the whole circumstances to them on the 6th March 2019 and received a read receipt. I haven’t heard from the for the day and e-mailed them once again this morning, 7th March 2019 and once again received a read receipt but still awaits a reply from the online shop on my correspondence, alternatively to contact me. Worst service I ever experienced from MTN, such bad business practise.