PL
Petunia L

1 reviews | Active since Aug 2017

21 Aug 2017, 07:30

MTN online shop

Hi,

I have called several times and I keep being transferred to different departments including the courier and no one can advise on the where abouts of this phone. Please send me the details of how to cancel this order. as it clearly is not a priority.

Your reference number is: ********** 515939

0
Replies (3)
MTN South Africa
MTN South Africa's reply21 Aug 2017, 11:22
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we have change the courier company so that our customers can receive quicker services. You should be contacted soon as i have also escalated your complaint.

Regards,

Ishie

Best regards,

PL
Petunia L's update21 Aug 2017, 11:42
Reviewer Update
That is not true because i have spoken to both your courier companies and they both have no idea what is happening with the order just like your call centre dont know anything about this transaction, it seems like this transaction did not take place.
PL
Petunia L's update23 Aug 2017, 12:51
Reviewer Update
what is the update....