SC
Samantha C
1 reviews | Active since Nov 2017
19 Nov 2025, 11:43
MTN Online Sales Questionable Behaviour - Personal Details Disappeared
The most pathetic call centre I have had to deal with to try enter into a new contract. Yesterday a profiel was created for me, my credit check verified and approved. I was not 100% sure of teh packahe and said I would phone back today to confirm. 1. Getting through to online sales is a nightmare because customer care kept putting me through to MONDO. Severasl phjone calls later I get through to Bonisiwe. I explain my problem only to be told I ahve no profiel reapply. Go through treh credit vetting AGAIN, which we all know negatively impacts a persons credit reating.
What did you do with all my personal information, banking details, address, ID, security questions? I gave you everything via online sales.
Helpful (0)
Replies (1)0
Replies (1)SC
Samantha C's updateReviewer Update
19 Nov 2025, 14:00Your agents have been lying to me for TWO DAYS!!
R295 home router package. I tol;d all of them I need a 10MBPS to upload images to security camera's. No problem, that package definitely has that. I ask, "Is this being recorded?" Agents all answered YES!
I read teh fine print and teh package only provides a 5MBPS upload speed. You are deiving your customers MTN.
R295 home router package. I tol;d all of them I need a 10MBPS to upload images to security camera's. No problem, that package definitely has that. I ask, "Is this being recorded?" Agents all answered YES!
I read teh fine print and teh package only provides a 5MBPS upload speed. You are deiving your customers MTN.
SC
Samantha C's update19 Nov 2025, 14:00
Reviewer Update
Your agents have been lying to me for TWO DAYS!!
R295 home router package. I tol;d all of them I need a 10MBPS to upload images to security camera's. No problem, that package definitely has that. I ask, "Is this being recorded?" Agents all answered YES!
I read teh fine print and teh package only provides a 5MBPS upload speed. You are deiving your customers MTN.
R295 home router package. I tol;d all of them I need a 10MBPS to upload images to security camera's. No problem, that package definitely has that. I ask, "Is this being recorded?" Agents all answered YES!
I read teh fine print and teh package only provides a 5MBPS upload speed. You are deiving your customers MTN.