MTN Online Sales Disaster...

I have purchased a cellphone contract online and the next 2 days I decided to change the contract to a better deal. Emailed Mrs Jeanelle Naidoo (KZN) about the matter but no response to client. Called her and she told me that the contract will be cancelled when the fones returns from couriers.

However, 3 days passed and couriers called to say that they want to deliver and I advised that the order was cancelled. 01 July 2018 my account was debited with R400 and now its so hard to get hold of the provider agents and relevant departments. I emailed again in frustration and told the MTN that I would either take them to court for ********** practices of simply ignoring cancellation process to gain more customer sales. I would like this matter to be resolved with great urgency before lodging written complaint to NCC. Two months has nearly passed and nothing.

Furthermore, Mrs Jeanelle Naidoo has no ethics on customer service and for me ever taking out a contract at MTN...