CL
Cebisile L
1 reviews | Active since Jan 2023
10 Sept 2025, 07:02
MTN online router
I bought a router online in March, on the 1st of August from nowhere it shutdown. When l went to the store they said they can't help because l bought it online, the online service said the store should help. After a few visit to the store and calls, the router was sent to repairs but no update was done, the customer service is terrible
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Cebisile L's updateReviewer Update
10 Sept 2025, 19:29I am paying the monthly installment even when am not using the router since it went to repairs because it's a debit order, on requesting canceling they said l must wait for the router to be back from repairs, l will be paying for the second month now, no one cares on updating me on what's happening, the repair center said 3 to 4 days the router would have been delivered to the shop but when l called the shop after a week they said they haven't received it, so now it's me who is on the unfortunate side.
CL
Cebisile L's update10 Sept 2025, 19:29
Reviewer Update
I am paying the monthly installment even when am not using the router since it went to repairs because it's a debit order, on requesting canceling they said l must wait for the router to be back from repairs, l will be paying for the second month now, no one cares on updating me on what's happening, the repair center said 3 to 4 days the router would have been delivered to the shop but when l called the shop after a week they said they haven't received it, so now it's me who is on the unfortunate side.