N
Nikiwe
1 reviews | Active since Oct 2025
19 Apr 2016, 10:50
MTN online order service never get back to people
I app**** online with MTN online to order a S6 about a week ago and got a reply email that a consultant would get back to me about my application. No one has ever called. You can't have an online application service if you have no staff to make sales. Clearly the public complain about MTN for a reason.
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Replies (1)
MTN South Africa's replyOfficial
20 Apr 2016, 17:01Hello NdzibaNN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards.
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards.
Zukiswa
REQ:***
MTN South Africa's reply20 Apr 2016, 17:01
Official
Hello NdzibaNN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards.
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards.
Zukiswa
REQ:***