MTN - online order and poor delivery

I ordered a new cellphone online - an additional line. I have been a client of MTN for many years. My device was scheduled for delivery on Friday. Because of the new biometric requirements, you must be available between 8am and 5pm at ONE location to get your device! Needless to say, the courier did not arrive (he ran late and marked my delivery as unsuccessful). My whole day was wasted. On Monday, my phone was out for delivery again. The courier arrived by 11am. And we tried to verify me using the unit biometrics. 25 minutes and many unsuccessful attempts, the verification failed! He left with my phone. I then had to call MTN to request manual delivery. I did this twice. I was told this takes 24/48 hours. This means I will likely only receive my phone Thursday or Friday! Crazy! I understand the safety issues, but if you want to change a system, you must make sure that it works. I have never had a problem at the bank with my biometrics!