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Tessa J

1 reviews | Active since Nov 2016

24 Mar 2018, 11:14

MTN Online No Service Option

I upgraded my account online on 9 March 2018 being promised that I can claim my free samsung gear 2. It then takes mtn 9 days to deliver my phone. Just pass the aparent due date to claim my free gift. Now no one at mtn will call me back to explain this to me. I have been to 3 different shops averyone just says that they can not assist me because I upgraded over the phone. They can also not assist me with myR500 off voucher because non of them have stock....

So warning to all mtn customers. Do not use the online service

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TJ
Tessa J's update26 Mar 2018, 13:48
Reviewer Update
Dear Alice, Thank you for the feedback. However, I posted this on Saturday. Sunday I went to MTN Kolonade and was told again that they can not assist me because they do not have stock. I will have to come back later. They did not even have screen protectors for the S9. I then went to Vodacom. Strangely they could assist me. Apparently the voucher is not just for MTN customers and could be redeemed at any S9 stockist. It would have been very helpful if anyone at any time could tell me this? This morning I tried your suggestion: Unfortunately, 3 people in the Samsung rewards department at World Net, including Michael, told me that they can not assist me. Please advice?