1 reviews | Active since Feb 2015
MTN Online NO SERVICE
I app**** for an upgrade on my contract on Monday morning 30 October. I received a call on Tuesday and asked the gentleman to contact me in 30min as I was about to enter a meeting. Since then I have not heard back again. I have tried contacting the call centre without any luck. The service is revolting.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team