Mtn online LTE orders

I have placed an order for an lte 150gb contract on the 15th of feb, The router was delivered to me last week( almost a month later!), with no instruction of how to get started with the device, on Saturday I went to an mtn store and they RICA’d the sim for me (which I thought should have been done before the package was delivered to me), they informed me my sim card was not active, on Monday I called in Customer service to activate the sim card, I was told that the sim will be active from 2-24 hours and it still wasn’t.

I have mailed *** to assist, I received a reply asking for the sim card number, after I rep**** with the sim card number, there has been no reply up till now, 2 days later!

On Wednesday I called customer service again, they said that the sim is active. Today I’ve went into an MTN store again, the consultant informed me that my profile shows the order has been completed, and that the sim card is active, she even took my sim and put it into her test phone and it showed no network!, she un’RICAd the sim and reRICA’d it and the RICA team said to wait for two hours to see if the router will work, she said if it doesn’t work , the sim card is probably faulty and that they will have to charge R150 to do a sim swap, it has been long more than two hours and the router still isn’t working, how can I pay for a sim swap when mtn has sent this sim card to me?

I have called customer service to explain this problem, they said I have to go back to the MTN store to assist because they are unable to do so and when I am in store, the consultants tell me to call customer service because they can’t assist with contracts ordered online.

This service is absolutely unprofessional, I am a business individual and I can’t be running around back and forth to mtn stores and calling customer services to assist with an lte contract, something mtn should have sorted before having the package sent to me, neither can I keep powering on my router to check if it will connect, I do not expect to be billed for such terrible service and for a device which I am using my resources and time to get working which I can’t use.