MTN online isn't working, bad user experience

MTN online isn't a way to go, rather go to the branch if you want to upgrade your contract.

I'm part of the unhappy customers because it's been 24 days since I've upgraded my Contract, i haven't received the device... neither have beed contacted to arrage deliver address....

Those SMSs you send, they don't make anything easy at all... I've called and been dropped on the call, sent an email and that didn't work too... This is how you lose loyal customers...

For the mere fact that I'm not the only one and this has been going on for some time... I might consider selling your contract to another service if that's possible.