MTN ONLINE IS A **** - THE WORST

If I could give a negative star I would. MTN South Africa ONLINE IS THE WORST!

Imagine prebooking the Samsung S23 Ultra online and carefully stipulating that you want the ULTRA (as mentioned on the prebooking form) and not any other device to a salesperson from "MTN ONLINE" who seems less than *********** because of the stupid mistakes he keeps making on the phone. Then you get called by DSV to say your package it's at the gate only to open the box and see it's the Samsung S23+ NOT THE ULTRA YOU ASKED FOR! Then thus begins the revelation of how stupid and riddled with poor service MTN is.

I called MTN and they said it's not them who handled the order, it's a "3rd party company" called Talksure and I should call them. I called their customer service who then said i should call their reception for such issues. Talksure's reception then said i should talk to Customer service because "how could a person at reception know anything about device sales" - exactly her words. After speaking to customer service again, they said I should go to MTN physically. I went to MTN WonderPark (because i stay in pretoria north) and they said their system isn't able to help, I should go to Centurion Mall because they have MTN direct. I went there then at Centurion they said only Menlyn and Mall of Africa have the system that can help me. So I went to Menlyn, got to MTN at 16h50 and they gave me a ticket (bear in mind i left work at 14h00 to sort this out). They then called my ticket @ 16h55. When I was done explaining my story (@16h58), they tried calling talksure and they said it's past 17h00 and they have knocked off. I should come back tomorrow so I can leave the wrong phone and they can call talksure so they can give them an "IRMS number" so they can cancel the new contract and take the phone back. Only then can I start the process again and possibly get the phone I want, if I'm lucky enough to not get another *********** salesperson. What sucks the most is the fact that I might miss the promotional offer of 2x the storage and a complementary S6 lite tab all because someone made a mistake. I have never been angry to the point where tears started flowing from my eyes infront of the staff at Menlyn when they said they couldn't help me. AFTER ALL THAT! I signed a contract with MTN, so why am I being told someone from a 3rd party made a mistake and because of that I have to spend fuel, airtime and emotional data.

Dear MTN, don't advertise online offers if you can't meet your end of the deal. If you decide to hire *********** people all in the name of lowering the unemployment rate (good for you), please train your staff properly to learn to listen to clients. After all, a call center is hinged on the ability to listen. Dear Samsung, maybe the reason your sales are sagging is because of extremely poor service like today. Check yourself before you wreck yourself!