Mtn online data dispute
I have a data contract with Mtn. A contract taken up online. I get 4gigs night and 4gigs day data. I work nightshift and use my phone alot after 12. my day data was been depleted instead of night data. I had logged a complaint on 2nd November and today is the 3rd of December and still no resolution to the problem. I have called in numerous of times but the cant help. How can you pay for a contract, if you not getting what the contract offered when signing up. EXTREMELY DISGUSTED WITH MTN AND THEIR POOR SERVICE!
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MTN South Africa's replyOfficial
11 Dec 2018, 14:31 Good day Neresh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref: SMC/*** it still being investigated by our technicians, once they respond to me I will provide feedback via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref: SMC/*** it still being investigated by our technicians, once they respond to me I will provide feedback via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply11 Dec 2018, 14:31
Official
Good day Neresh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref: SMC/*** it still being investigated by our technicians, once they respond to me I will provide feedback via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The ref: SMC/*** it still being investigated by our technicians, once they respond to me I will provide feedback via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
's updateReviewer Update
11 Dec 2018, 14:41Its been 1 month and 2 weeks,and still no resolution to the problem. I must say really inefficient technicians.
's update11 Dec 2018, 14:41
Reviewer Update
Its been 1 month and 2 weeks,and still no resolution to the problem. I must say really inefficient technicians.
's updateReviewer Update
04 Feb 2019, 12:46I am still having the exact same issue with Mtn. The last time i had this issue it took 3 months to resolve. The following month the problem with the data happened again. I have escalated the problem. Its almost a month and when i acquire about the problem,its always under investigation or they waiting for response from the relative department. This is a very pathetic service from a service provider, that you are paying for your contract!
's update04 Feb 2019, 12:46
Reviewer Update
I am still having the exact same issue with Mtn. The last time i had this issue it took 3 months to resolve. The following month the problem with the data happened again. I have escalated the problem. Its almost a month and when i acquire about the problem,its always under investigation or they waiting for response from the relative department. This is a very pathetic service from a service provider, that you are paying for your contract!