MTN online contracts

I am extremely upset with the service received from MTN. I took out the iPhone 16e contract on the 19th August 2026. The phone got delivered on the 20th August 2026. I could not receive the phone due to biometrics failure. The machine that does the finger prints was faulty upon arrival of the courier team. They advised that a manual delivery will need to take place. I called RTT the 21st August 2026 as i need to make arrangements to be at home for the delivery. They advised me that MTN told them not to deliver my phone, and there was no reasons why. I tried contacting multiple numbers to get telephonically in contact with MTN, to no avail even when using the correct prompts I was constantly transferred to the upgrades department. I messaged MTN on WhatsApp and they advised they will escalate the matter. I called RTT again on Friday - they advised no approval was received from MTN. I sent MTN a message and they escalated it again. Called RTT again on Saturday still no approval from MTN and MTN advised that they sent the approval at 5pm on Friday. I called RTT again today they advised that there is still no Email approval from MTN. MTN's Facebook team keeps on telling me they haven't received feedback with regards to my query since the day the delivery happened. I do not recommend doing online transactions with MTN. They bill you prorata from the day that you take the contract and they do not care thereafter whether you receive your item or not. Especially when it is out of your control of why you could not get the item!