MTN online contract application nightmare

Application for a cellphone contract was processed on the MTN website on 25/11/2021. I received emails on the same day confirming the application as well as notification that a credit check will be conducted. Thereafter I received an email with the MTN contract attached, and the email stating that I've successfully app**** for a contract and that delivery will be confirmed soon. As of yesterday, 28/11/2021, I was informed by email that I need to get in contact with my agent to finalize the contract. After numerous calls to various departments today, it appears that although applying on a website that belongs to MTN, no one from MTN can offer any help. I was transferred to RewardsCo and then referred to Mondo. Terrible service when you consider that the contract was app**** for through a site that is supposedly MTN direct. Still not any closer to solving this issue