MTN Online.... are they real?

So 12 months later I thought hey why don't you try MTN again. I mean the store manager of Sandton city never called me back (only been 12 months maybe he is busy). I had my credit score checked. Perfect credit score. As I knew. Let's try again. What a joke. App**** on 12 November 2020. Made sure to miss the Black Friday madness. I still have an existing account with MTN how difficult could it be. Received the confirmation I qualify, completed the first call. All good she will get the sales team to contact me......22 days later. Nothing. Escalated it with the MTN customer care 19, 23 and 26 November. Not a peep. For anyone interested in a laugh as MTN sure as hell do not look at any complaints below is 2019 drama. Who knows maybe I will post 2021's drama in 12 months time. ---------------------------------------------------- On 2 December 2019, I app**** online for a new account with phone (Samsung S10e and A20 on MTN made for me small). Online application was approved, credit check was approved and I received confirmation that someone will contact me with regards to delivery date and time. 20 December 2019 I had still not received anything. I went direct to MTN Sandton City to follow up and/or apply in store. The consultant cancelled the online application saying that there are many people who have complained about not receiving their phones. We completed the in store application and passed the credit check. She had to call the online support/vetting who stated that there is a ***** flag on my account. I asked what do we need to do and the online consultant said there is nothing I can do as my biometrics have come back as **********. I pointed out that I already have a MTN account and my biometrics were fine then. There was nothing she could do. She confirmed it was flagged on my existing account already, more than 6 months ago. I asked the in store consultant if this is the case why has no one flagged it up or frozen the account. She just shrugged. I asked to speak to a supervisor. We were put through to an individual called Div. I explained the situation and he confirmed that there are ***** flags on my identity and they will have to manually check my biometrics and documents. He will get back to me. I left the store and returned to the office. At 4 O'Clock no one had called me and I returned to the store. The original consultant who assisted me returned my documents and told me that I was declined due to bad credit rating and there is nothing she can do. I challenged and she gave me Div's number. I called this individual. After 47 minutes on hold he finally took my call. He stated that my application was denied due to ***** and he is not authorised to discuss this with me. The only person who can discuss this with me is the store manager. He emailed the manager direct and said he will phone me to discuss the supposed ***** on my identity/account/biometrics. I returned to the store and was told the manager has left for the week. It is now 20th January 2020. Still no response from the manager. He has not even bothered to call. I attempted the online requests for assistance with empty promises. No one addresses the issue at hand. I have run a credit check and my credit is fine. I want to speak to someone who can answer my questions. 1. If ***** was identified with the original account why was it approved? 2. If my biometrics are supposedly being manually checked and verified against what? 3. If there are ********** activities on my identity why is MTN not freezing the account and getting in touch with me? 4. Why did your consultant lie to me telling me that I failed the credit checks when I have not failed it? 5. Did Div just blow me off as it was 16:47 and he could not be ****d to actually address my queries? 6. I reapp**** via the call centre and my credit checks passed and all was approved but they could not give me the original deal and their prices are R100 more expensive than online and in store offers. Why is this the case? 7. If the store manager is the only person authorised to speak to me when is he planning on addressing the issues? 8. So if there are ********** activities on my account and ID and as per the online consultant there is nothing I can do does this mean that MTN will return my money for the original account, if I cannot rectify this issue does that mean for my natural life I cannot obtain another MTN account? This has been the most distressing situation as I have been sitting with the "*****" queries for more than a month and no one is prepared to address the issue.