MTN online applications and service's is useless!
I have app**** for a upgrade on my contract, after logging the application and receiving a ref number a lady cot available n contact with me 48 hours later, within the applicable time.. . The contract I was applying for, advertised on MTN website multiple other adverts, is still according to the dates valid. This lady cindly helped and due that her system is not showing the same free extras she told me that she would have to call me back. I have not heard of her again and the more I log for assistance for online applications the more I feel ignored.
I have been with MTN for all my life and I it is not uncommon to yet again struggle to get something out of them.. . . You are lucky that you have extras such as afrihost.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,