MTN Online Application

I made an online application for a new contract on the 7 July 2020, I received an email the same day stating that someone would be in contact with me shortly. To date I have still not received any correspondence stating if I have been approved or not. I find the customer service very disappointing as I could be potentially new business. Even though I am not spending thousands of Rands I should be treated with the same respect. They give a number to contact, 083 135 which does not even give you an option for new contracts. so how are you suppose to get feedback??