MTN ONLINE AND DSV DELIVERY PATHETIC

WHAT PATHETIC SERVICE BETWEEN DSV AND MTN ONLINE.

ordered my phone on 17 July. Got confirmation mails and all. 18 July i received mails regarding my order being packed and ready to go. Ok Great. GOT VERY EXCITED. all great so far. DSV then called me to arrange delivery on Friday the 22nd. Driver got here the afternoon. GREAT. WAS VERY EXCITED, then everything just went downhill!!!!!!!! Biometrics failed!!!!!!!!! Tried twice!!!!!!!!!! Driver then just said sorry he cant deliver. That he will report it and then left. Ive called DSV and MTN countless times since Friday the 22nd of July. DSV just says they cant do anything till MTN sends the approval. No one goes the extra mile. I keep asking them to follow up with MTN as they have internal communications with each other, on the other end MTN just keeps transferring me from left to right. No one is helpful. No one knows what they doing. People just coughing and laughing in your ear. The service is shocking. The one just blames the other and its just all getting no where. Ive sent countless complaints mails to MTN and still getting nowhere. Clearly this biometrics is a known issue and all is aware. So why still enforce it???? ITS JUST UPSETTING PAYING CUSTOMERS AND NO ONE CARES. its the 27th of July already and i still dont have my parcel. Everyone is quick to call you when you owe money. But needing help and everyone just sits with their hands in the air. Im disabled and i rely on online shopping etc. But NEVER IN MY LIFE HAVE I EXPERIENCED SERVICE LIKE THIS. HONESTLY. ITS SAD.

What happened to management and supervisors etc. Its like the people at MTN just do what they want. Like no one cares.