MTN online ****

I purchased solution from MTN online on a special which included a free Router. I was charged for the current month and the next month of which I had not received any delivery from MTN. After spending hours trying to get hold of someone to give me feedback I received a call from an MTN representative saying that applogise there system had a bug and she was going to assist me. She cancelled my contract and told me to take out a new one which she helped me with, I was promised a refund for the R800 that I spent already and took out a new contract and was billed again for a further R700 off rand. I received the delivery all happy and excited to find out that the reception was really poor. After logging a call with MTN for the lack of cellular coverage I was told that there is an issue with the tower in my area and they do not know when that will be resolved. I asked for the new contract to also be cancelled which was done for me. I was asked to return the Router at the nearest MTN store which I comp****. It has not been two months and I have not received my refund from the first order placed which MTN themselves cancelled for me nor have I received my refund on the second one that they told me to take out. Seems like they can just **** people and ***** their money and their are no consequences. I have been running after them for my refunds and am given excuses after excuses. To make matters worse they have been debiting my account at the end of the month and I have nothing from them. A debit order reversal from the bank costs me an extra R50 which I won't get back from them as well. Sad to see MTN ***** from their customers. Please stay away