MTN: Ongoing ***** Since June 2025 – My Credit Record Damaged & Still No Resolution!

I am absolutely shocked at the ongoing negligence, lack of accountability, and complete disregard MTN has shown in handling a ***** case that has been active since June 2025. Despite doing EVERYTHING asked of me, this matter remains unresolved and my credit record continues to suffer. A *****ulent S25 + Rayzon contract was taken out in my name due to MTN’s failure to protect my personal information. I immediately opened a ***** case and have since provided a sworn affidavit, multiple supporting documents, and most recently my certified ID copy — yet MTN continues to drag their feet with no urgency, no accountability, and no concern for the damage they have caused. During this entire period, my two legitimate contract numbers (Samsung A34 and A54) were suspended, leaving me without the data and minutes I pay for monthly. This suspension was through no fault of my own, and MTN has made zero effort to reimburse or credit me for the services I did NOT receive. My account now shows an absolutely ridiculous amount of R12 066.75, and despite consultants advising me to ONLY make payment once the *****ulent line is removed and the credit bureau listing corrected, MTN has still not resolved anything. This has caused MAJOR damage to my credit score and financial standing — ALL because of MTN’s incompetence. I have visited branches, made countless phone calls, sent emails, submitted complaints through HelloPeter, and followed every instruction given to me — yet here I am, six months later, still begging MTN to fix a situation that THEY created. I demand the following IMMEDIATELY: Removal of all billing and records linked to the *****ulent S25 + Rayzon device. Full correction of my credit bureau profile and confirmation that MTN has contacted ALL bureaus. Correct allocation of my August 2025 payment to my legitimate contracts. Reimbur*****t/credit for the months I paid for the A34 and A54 while my numbers were suspended due to MTN’s *****. Confirmation that the A34 contract will end in November as per agreement — with NO added data packages or extensions. This experience has been traumatic, stressful, and financially damaging. MTN has shown no urgency or responsibility in correcting a problem THEY allowed. I will continue escalating this matter, including lodging a formal complaint with the MTN Ombudsman and the credit bureaus, until MTN finally resolves this completely unacceptable situation. MTN, FIX THIS NOW. I have done my part — repeatedly. The continued delays and negligence on your side are indefensible.