MTN – Ongoing Issue with My Number and No Resolution

I haven’t been able to use my data since Wednesday night. I called MTN on Thursday, and instead of helping, I was referred from one department to another with no solution. I even went to an MTN store, where I was told that my contract was apparently cancelled in February 2025.

As a result, my number is now invalid and stuck between prepaid and contract. Despite multiple follow-ups, the issue still hasn’t been resolved. When I called again yesterday, one of the MTN support agents even laughed when I explained my situation. I took her number because the experience was completely unprofessional.

I’m really tired of this poor service and just want my number and data access restored.