MTN Ongoing Horrid Experience

On the 4th of January 2016 my router at home lost service. After numerous phone calls it was established that my account had been migrated to another package. The problem with this is it was not me. I reported it to MTN and point blank refused to do anything about it unless I opened a police case. I requested that they send me the information of the transaction i.e. Copy ID; contract and RICA information. They point blank refused. I do not understand what the logic is in making the situation as difficult as possible for the client to get a simple matter resolved. I then opened a police case and furnished MTN with the requested information from my side. It is now 30 April 2016 and nothing has been done! My router still has not been reinstated and MTN has provided ZERO feedback up to now. The matter was reported to their general enquiries (only receive automated responses) and their ***** department. What really gets me is that it is quite obvious that MTN has staff internally that is cahoots with these perpetrators and yet they fail to respond to reported matters. With the required identification and RICA requirements it will be impossible to migrate an existing account without someone internally not assisting. Meanwhile my internet connectivity has been down since 4 January 2016 and no one seems to care. An exstensive bill which is climbing monthly is being debited from my account which I in turn need to get the bank to return every month. In the interim MTN just could not care. I'm totally flabbergasted that a company can sustain themselves with this level of ignorance going on.