MTN- Ongoing *****- no feedback

I am really do disappointed in the service I've received from MTN's ***** department. In November 2017, an account was taken out with my banking details and ID number . 3 debit orders went off in January, February and March all in the amount of over 2000rand (monthly) and I immediately had them reversed and in March asked MTN to block these D/O.

in June of this year, I started being harassed by a debt collection agency and after a call with the agent, I was told that I had an MTN account in my name, my ID number and with my bank details. THIS IS INCORRECT as i never have had an account with MTN in the last 10 years atleast.

When I try and call the customer call line, the call is dropped because my cellphone number is invalid. I then went into the store to discover that the details on my "account" are for a residential address in Eastern Cape--- I HAVE NEVER been to the EASTERN Cape, much less registered an address there.

I've been emailing the legal department since last Wednesday and still NO ACTION. I need answers, I need them now! all i have is an email asking for an affidavit and ID- that was sent to Nomvula Zwane yesterday and still NOTHING!

This speaks alot of the process on how MTN reviews residential addresses and its pityful!