EF
Esme F

1 reviews | Active since Apr 2011

06 Dec 2016, 12:56

Mtn one year later still not solved the problem as so many here

<p>I have received a 3% increase for four years so live so far below the breadline I rob my Peter to pay Paul but to no avail. I have been handed over to lawyers by MTN as I cannot afford what the billed me for that is way over the R500-00 I signed for. well I have made them an offer and found out again that I only recive a 3% increase. Do I not receive a email from a second lawyer who I have also been handed over to who is also wanting money for the same account!!!!!!! hello MTN what are you doing. You dont know what you are doing as a company??? having my account with six lawyers will not solve the problem I can only afford what I can afford.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply06 Dec 2016, 14:13
Official

Good day,

Thank you for taking the time to raise your concerns and afford us the opportunity to address the same.

Kindly note that I have escalated your query through to our legal team for assistance and you will be contacted as soon as possible.

Regards,

Ishie.

EF
Esme F's update07 Dec 2016, 07:25
Reviewer Update

Please not all people make debt just not to pay. I have been with MTN forever and just cant make the payments they billed me for therefore I cancelled the contract. It is embarrassing for some. I asked for help so many times and have the emails to pruve this just to be let down. I see this is a general thing with Mtn which is very sad.