MTN - one person made a difference to a disasterous customer service waiting time

MTN in general is really impossible to get hold of, takes forever to return a message and the waiting time to reach customer services is at least 50min hold. :( However, when I eventually did get through to the retentions office (after 57 min of holding on), I was helped by Jodi. She was the best and most helpful person MTN has had helping me to date. If it wasn't for her, I would certainly not have renewed my contract and stayed an MTN customer. Now to sort out the rest of the customer services and get helped within a few minutes.....