MD
Melanie D
1 reviews | Active since Feb 2015
02 Dec 2019, 12:28
MTN - ONCE AGAIN SHOWN POOR SERVICE - SUSPENDED ACCOUNT IN ERROR
MTN - SUSPENDED BY ACCOUNT IN ERROR !!!!!!!
NOT EVEN AN APOLOGY, NOT EVEN A PHONE CALL TO SAY SORRY !!!!
SO SICK OF THE LACK OF CUSTOMER SERVICE FROM MTN AND ESPECIALLY THE CALL CENTRE - THEY DON'T CALL YOU BACK, YOU HAVE TO KEEP PHONING THEM, GREAT SERVICE TO YOUR CLIENTS - THEY FORGET WHO PAYS THEIR SALARIES
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Melanie D's updateReviewer Update
02 Dec 2019, 16:29I don't give a dam which department suspended my account. It shouldn't have happened, I had not gone over my limit. The mere fact that no one has phoned me to apologise, is what I am not happy about, if you think sending me a meaningless response like this, sorry for you, this is not an apology. its about time you at MTN rethink your customer service policy. It stinks !!!! When I phoned on Sunday, I told them to get someone to phone me back on Monday, I phoned in once, why should I have to phone again, because your departments can't talk to one another !!!!!! Does MTN not know how to apologise !!!!!!!!!
This call centre, where they are not able to phone out, all you are doing is irritating the phone in clients, your call centre agents need to have a bit more of telephone s****s and a brain, because they don't think for themselves.
This call centre, where they are not able to phone out, all you are doing is irritating the phone in clients, your call centre agents need to have a bit more of telephone s****s and a brain, because they don't think for themselves.
MD
Melanie D's update02 Dec 2019, 16:29
Reviewer Update
I don't give a dam which department suspended my account. It shouldn't have happened, I had not gone over my limit. The mere fact that no one has phoned me to apologise, is what I am not happy about, if you think sending me a meaningless response like this, sorry for you, this is not an apology. its about time you at MTN rethink your customer service policy. It stinks !!!! When I phoned on Sunday, I told them to get someone to phone me back on Monday, I phoned in once, why should I have to phone again, because your departments can't talk to one another !!!!!! Does MTN not know how to apologise !!!!!!!!!
This call centre, where they are not able to phone out, all you are doing is irritating the phone in clients, your call centre agents need to have a bit more of telephone s****s and a brain, because they don't think for themselves.
This call centre, where they are not able to phone out, all you are doing is irritating the phone in clients, your call centre agents need to have a bit more of telephone s****s and a brain, because they don't think for themselves.