rB
retha B
1 reviews | Active since Jan 2015
20 May 2015, 17:38
MTN once again dissapoints - sim swop struggle
Hi,.<br> <br> As you can see I wrote a complaint in January regarding MTN and they still did not get back to me. Now the newest problem: Doing a simple sim swop on my dual sim that is STILL not working after a week. Normal time for it to connect to network is 24hours! The MTNSP store logged a USD code *** and I also logged a complaint. I really can not believe that I gave them the benefit of the doubt! WHY IS SERVICE DELIVERY IN SOUTH AFRICA SO TERRIBLE???
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MTN South Africa's replyOfficial
25 May 2015, 12:43Hello rethabrand7,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per the USD *** the matter has already been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per the USD *** the matter has already been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply25 May 2015, 12:43
Official
Hello rethabrand7,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per the USD *** the matter has already been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per the USD *** the matter has already been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution would be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***